Welcome to My Black Brid

At My Black Brid, we strive to provide you with the highest quality digital and physical products. We understand that there may be occasions when you need to return a product or request a refund. Our Refund and Returns Policy is designed to ensure your satisfaction with every purchase.

Digital Products

Refunds:

• Due to the nature of digital products, all sales are final. We do not offer refunds for digital products once the order is confirmed and the product is delivered.
• If you encounter any issues with your digital product, please contact our customer support team at support@myblackbrid.com. We are committed to resolving any technical problems you may experience.

Exchanges:

• We do not offer exchanges for digital products. However, if you receive a defective or corrupted file, please contact us, and we will provide a replacement.

Physical Products

Returns:

• If you are not satisfied with your physical product, you may return it within 30 days of the purchase date. The item must be in its original condition, unused, and in the original packaging.
• To initiate a return, please contact our customer support team at support@myblackbrid.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the product back to us.
• You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds:

• Once we receive your returned item and inspect its condition, we will process your refund. Please allow up to 10 business days for the refund to appear in your account.
• If the item is returned in a condition that does not meet our return policy, we reserve the right to deny the refund or issue a partial refund.

Exchanges:

• If you need to exchange a physical product for a different size or variant, please contact our customer support team at support@myblackbrid.com. We will provide you with instructions on how to proceed with the exchange.
• Exchanges are subject to product availability. If the desired item is not available, we will offer you a refund or store credit.

Non-Returnable Items:

• Certain items are not eligible for return or refund, including perishable goods, custom-made products, and items marked as final sale.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us at:

Email: support@myblackbrid.com
Phone: +91- 8817691843
Address: My Black Brid, 18, Radhaganj opposite yuva club, dewas 455001

Our Commitment

At My Black Brid, your satisfaction is our top priority. We are committed to providing you with a seamless shopping experience and are here to assist you every step of the way. Thank you for choosing My Black Brid.