Welcome to My Black Brid

Thank you for shopping with My Black Brid. We are committed to providing you with reliable and efficient shipping services for both our digital and physical products. Please review our Shipping and Delivery Policy to understand how we handle your orders.

Digital Products

Delivery:

• Digital products are delivered instantly via email or direct download link upon successful payment confirmation.
• If you do not receive your digital product within a few minutes of purchase, please check your spam/junk folder. If the product is not there, contact our customer support team at support@myblackbrid.com for assistance.

Physical Products

Shipping Options:

• We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and international shipping.
• Shipping costs and delivery times vary depending on your location and the selected shipping method. Shipping charges are calculated at checkout based on the shipping address and the weight and dimensions of the items.

Processing Time:

• Orders are processed within 1-3 business days. Processing time may vary during peak seasons or due to high order volumes.
• You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time:

• Standard Shipping: 5-10 business days
• Expedited Shipping: 2-5 business days
• International Shipping: 10-20 business days
• Please note that these are estimated delivery times. Actual delivery times may vary based on factors such as customs processing, carrier delays, and other unforeseen circumstances.

Tracking Your Order:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
• If you have not received your tracking number or have any questions about your shipment, please contact our customer support team at support@myblackbrid.com.

Shipping Restrictions:

• We currently ship to most countries worldwide. However, there may be restrictions on certain products for specific destinations.
• Some products may not be eligible for international shipping due to size, weight, or regulatory restrictions.

Customs and Import Duties:

• International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
• Please check with your local customs office for information on any applicable fees before placing an order.

Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact our customer support team at support@myblackbrid.com immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
• For damaged items, please provide photos of the damaged packaging and product to help us process your claim quickly.

Incorrect Shipping Address:

• It is the responsibility of the customer to provide accurate shipping information. If you realize you entered an incorrect shipping address, please contact us as soon as possible at support@myblackbrid.com. We will do our best to update the address before the order is shipped.
• We are not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please do not hesitate to contact us at:

Email: support@myblackbrid.com
Phone: +91- 8817691843
Address: My Black Brid, 18, Radhaganj opposite yuva club, dewas 455001

Our Commitment

At My Black Brid, we are dedicated to providing you with a smooth and hassle-free shopping experience. Your satisfaction is our priority, and we are here to assist you with any shipping or delivery inquiries. Thank you for choosing My Black Brid.